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FEEDBACK ON OUR WEBSITE
(CONTENT, FORM, APPEARANCE, ETC.)
Progessive Epoxy Polymers, Inc.
www.epoxyproducts.com
We get to kinds of feedback - 'good' and 'bad'. Either way, we are remembered!
click here for the "good"
and
click here for the "bad, and ugly!"
It is tough to design a simple web site that
address the needs of the boatbuider, the homeowner wanting to paint his garage or seal his leaking basement, the
nuclear engineer seeking nuclear approved coatings, the Corp of Engineers person attempting to fix a dam, and they
guy looking to coat his hand carved fishing lures. If one goes the extra mile to provide some 'behinds the scenes'
useful information and backing materials, it gets even tougher. Then try to link a online storefront to that while
not adding $5 to every product to cover the cost of "internet services."
We usually find 'technical' people like the information rich site, while 'creative' folks (mostly in the flashy
web design business) are baffled by it. Being a technical company with a technical product mix, we think that's
about the way it should be. Our site can be a lot less challenging than your first time experience with epoxy resins.
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(some GOOD comments are scattered across this 150 plus page web site)
"A comment. Your website is highly informative and
nicely done. For someone wanting to read and learn this is the best source I have found. Your open and practical
solutions tempered with what sounds like good common sense is refreshing. I'm tired of the marketing glitz I see
elsewhere. Navigation is a bit daunting but once I quit trying to find a quick answer it all started to come together.
Good work and thanks for all the information on your site. You sound like a person who enjoys their work and is
willing to share the behind the scenes information to others who are interested."
"Your web site is delight to scroll through, confusing and funny at the same time, with a lot of info you
wouldn't find at any "serious big corporate" web sites. Keep up the good work and good luck..."
"Thank you for your kind assistance and extensive website."
"I have to thank / acknowledge your efforts of attempting to educate folks on epoxy uses, formulations, pricing,
tips, technical data, and all around basics of the stuff."
"Thank you for abundantly educational web pages and pleasant email responses."
"I am blown away by your site: The raw data, the brutal honesty, everything."
June 25, 2007
Hi,
First - your web site is incredible. Thank you so much. I am a professional handyman and have been asked to put
down epoxy on a concrete basement floor. I searched for information and found your web site. I do alot of searching
for technical information on the web and I have never come accross a site as truthful, informative and unbiased
as yours - bar none! It is really a public service.
Thank you, thank you, thank you.
Mike
(We enjoy these more than the much more common positive emails we get)
Most of these folks don't notice our one line summary
pages for marine and industrial/home products, our
Google sponsored site specific search engine, our site layout page, our HELP page which lists all 170
plus pages on this web site, the color coded pages, or the key links at the top of most pages.
"It's not about graffics or attractiveness and don't
even think that I didn't try. I've been trying to buy a gallon of paint for 2 hrs, but, for the life of me can't
navigate this website. I saw the smart remarks about people complaining. You have the wrong idea!!! Its not about
how pretty or cool your website is. You are loosing costomers because the website is so confusing. I could have
overlooked that and made the phone call for my order, but, I wont give you my buisness because you know the website
sucks and you don’t care. The only reason that Im wasting more time on this email is to vent my built up frustration
enflicted by your site. ANOTHER LOST COSTOMERS 2 CENTS!!!!"
"I do not mean to be critical, but will you explain to me how to find things on your web page, for example
info on penetrating epoxy, I found it once but have not been able to find it again. I assume you want people to
find products on your web page and order from you and that is the only reason I am going to offer these comments
and suggestions from a user's stand point. Your web site is extremely confusing and would be much more useable
if the design was improved. I hope you are not offended at my comments and suggestion. I have ordered from you
before and was more than satisfied with my purchase and your service."
Bryan wrote:
Again, I do not see the answers to any of my questions on that page. It is quite obvious, tar is black and it stinks.
It seems your response to my questions is only read my web site. I have indicated I have done that. Your customer
service is not my style, it is unprofessional and inpersonal. As well, you have failed to answer the questions
I asked in my first email about he product specs. Thank you for your extremely limited efforts answering my emails.
I will pursue a solution elsewhere.
OUR RESPONSE: Let me know what other businesses respond to your emails within hours on both Friday and Saturday nights (as well as every other day of the week) and I will copy their "style" of business. Also, let me know who on the planet will sell you 1 quart of coal tar epoxy to 'test' or who is willing to advise you against using a product they sell in large amounts. That is hardly unprofessional and impersonal - I was trying to save you from a potential big and expensive mistake - instead of just taking your money and selling you some coal tar epoxy.
Another one of these "We don't like your answers" nasty emails. We do try to answer all the questions, but sometimes
it is like talking to a brick wall or someone who refuses to read the 'info' pages to send them to that address
their questions.
I am very dissatisfied with your response to my requests to
you concerning your paints..... You may like to consider yourself and Internet-based company, but in that case
you need to respond fully to your clientèle in their e-mails.
I just tried calling to talk on the phone, but after ring ring ring, I get a please call back later message.
Our response: Like you said, we are an internet
company. Next to the sales-only phone number is says support is by email. Plus I and mostly certain he called when
we were closed.
This is my last e-mail to you. (Our response: thank
goodness!) There are other companies to buy discounted epoxies
from and, discounted paints. If I do not get full answers to the questions that I've already you, that's your business,
but I'm going to voice my complaints loud and clear on various sites on the Internet that will reflect poorly on
your service. This is a waste of my time and it's bad for your business...
Jim
Our response: He emailed us about half a dozen times from Friday to Sunday. The emails were all answered, some
within minutes of the time he sent them. We explained that we don't have answers to some of his questions, especially
the ones that were about another company's product. If we don't know, we will say so and not give bad suggestions.
He didn't like that! Oh, and there are no other companies on the web that will give him low prices on epoxies and
2 part polyurethanes and provide multiple weekend email support. Lots of typos in his emails too!
.
Hello
Very informative web site but it really sucks if you are trying to but something from you all. I gave it three
tries to wad through all your bullshit but still could not find what I wanted, a simple garage floor epoxy prices
and coverage. It even took me a while to find a contact email. Sorry but I bought Rust-Oleums 9600
mike
KR wrote:
> It is only by chance that you actually sell anything from your web
> site. It is horrible to read. Oh, I didn’t by the way even attempt to
> find what I was looking for.
>
--- the next one sounds like KR came back a second
time!
> I am sorry but is this even a serious business? Please listen to some
> feeback and fix the site, remove some graphics, stick to one colour and
> font, with a couple font sizes. Hell hire any graphic design student
> that has been in school for atleast a month. Your site is unreadable and
> I can’t find anything.
>
Our response: the pages are color coded by section....
The site generates about plenty of sales annually.
How much money does your computer generate for you?
Lots of customers, lots of sales, lots of folks that like the site, so the problem isn't with the site......
Oh, in America color is spelled 'color' not 'colour'. 'At least' is two words, not one. You should have a comma
after 'sorry' and 'hell.'
Perhaps you should hire a third grade tutor who has been is school for a month (or use a spell checker and grammer
checker).
Thanks for your contribution to our web site!
>
>
Knowledge is Power - We like informed consumers!
Learn the basics of epoxy at our educational EPOXY 101 page - Click Here.
Finally, email us back with your questions or comments before you buy - EMAIL HERE
Goto our master subject index page - click here
Email us your comments (perhaps we'll post them here!) - click here
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