EPOXY RESIN WEB SITE REVIEWS FEEDBACK
FEEDBACK ON OUR WEBSITE
(CONTENT, FORM, APPEARANCE, ETC.)
Progressive Epoxy Polymers, Inc.
We get to kinds of feedback - 'good' and 'bad'. Either way, we are remembered!
click here for the "good"
click here for the "bad, and ugly!"
Love or Hate our Epoxy Products
Epoxyproducts.com web site
Out of the Box epoxy web site - example
PROGRESSIVE EPOXY POLYMERS, INC.
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MEMBER: Internet Epoxy Confederation (IEC - CLICK HERE TO VISIT) -- "Where Professionalism Still Matters"
We've been selling epoxy - marine epoxy (boat building - wood / fiberglass repair) industrial coatings - garage paint -
underwater epoxies - thick putties - tabletop resins and supplies since the early 1990's
It is tough to design a simple web site that address the needs of the boatbuider, the homeowner wanting to paint his garage or seal his leaking basement, the nuclear engineer seeking nuclear approved coatings, the Corp of Engineers person attempting to fix a dam, and they guy looking to coat his hand carved fishing lures. If one goes the extra mile to provide some 'behinds the scenes' useful information and backing materials, it gets even tougher. Then try to link a online storefront to that while not adding $5 to every product to cover the cost of "internet services."
We usually find 'technical' people like the information rich site, while 'creative' folks (mostly in the flashy web design business) are baffled by it. Being a technical company with a technical product mix, we think that's about the way it should be. Our site can be a lot less challenging than your first time experience with epoxy resins.
(some GOOD comments are scattered across this 150 plus page web site)
"Thank you for your time. As an aside…A truly excellent and informative web-site. -- Cheers, -- Jeff C. 7/31/11
"A comment. Your website is highly informative and nicely done. For someone wanting to read and learn this is the best source I have found. Your open and practical solutions tempered with what sounds like good common sense is refreshing. I'm tired of the marketing glitz I see elsewhere. Navigation is a bit daunting but once I quit trying to find a quick answer it all started to come together. Good work and thanks for all the information on your site. You sound like a person who enjoys their work and is willing to share the behind the scenes information to others who are interested."
"Your web site is delight to scroll through, confusing and funny at the same time, with a lot of info you wouldn't find at any "serious big corporate" web sites. Keep up the good work and good luck..."
"Thank you for your kind assistance and extensive website."
"I have to thank / acknowledge your efforts of attempting to educate folks on epoxy uses, formulations, pricing, tips, technical data, and all around basics of the stuff."
"Thank you for abundantly educational web pages and pleasant email responses."
"I am blown away by your site: The raw data, the brutal honesty, everything."
Dec 2008 from Doug: "The following is my opinion of a good company. My affiliation is as a DIY end user. No recompense, no funny business: I've been refurbishing our 1973 ketch and have done some epoxy work in that process. I've never worked with epoxy before this. I talked to several local glass workers and researched on line to learn a bit about epoxy. I searched for different vendors and their prices. I settled on a place in New Hampshire called Progressive Epoxy Polymers. (http://www.epoxyproducts.com/main.html)
My first thought was, what a mess of a website. I found it very confusing. Since I first came upon it, there have been improvements made to make it more "user friendly". Aside from that, the site is most informative to this beginning DIY'r. I was won over by the explanations, descriptions of chemistries, MSD's , suggested usages, and personal responsiveness of the owner and his wife. I did a calculation of prices per ounce, approximating the match of the different brand's products. I realize that there is no way I can say I'm comparing the same chemistry of different brands. Nevertheless, Progressive Epoxy prices remain the best I have found.
I've used the Premium No Blush (~15 gallons), Low-V (~2 gal), a putty with kevlar, and some elastomeric stuff. In addition I've used the fumed silica, micro balloons, ezy-thick, chopped glass & milled glass.
Progressive Epoxy Polymers is my epoxy source, I recommend them."
June 25, 2007
First - your web site is incredible. Thank you so much. I am a professional handyman and have been asked to put down epoxy on a concrete basement floor. I searched for information and found your web site. I do alot of searching for technical information on the web and I have never come accross a site as truthful, informative and unbiased as yours - bar none! It is really a public service.
Thank you, thank you, thank you.
12/08 Great site, don't let anyone get you down by saying its not professional or whatever. Lots of good things to learn here. I bought you garage floor epoxy about 8 years ago. Lots of abuse but its still holding together.
Thanks - Daniel
I've never written a review of an internet company, but I have to
about epoxyUSA.com / epoxyproducs.com mainly because of the outstanding customer service they gave me.
It started as normal, I searched the web looking for an epoxy to fix an old fiberglass over concrete pool. After hours looking I came across epoxyUSA.com / epoxyproducts.com and they had what I was looking for. I ordered it and it was to get here by Tuesday of the next week, since it was coming from the east to west coast.
Tuesday came without a delivery, I emailed them (firstname.lastname@example.org) and they took it from there, working with UPS. Good thing too, because UPS did not respond to any of my requests in the matter.
EpoxyUSA.com / epoxyproducts.com, knowing I was desperately in need of the epoxy had sent me two more gallons for replacement.
We found the original order at the neighbors house (they don't use their front door). I used the epoxy (Wet Dry 700) and was amazed at how good it
was, so I bought the two extra kits and I'm sure I will get good use out of them.
EpoxyUSA.com / epoxyproducts.com is the only place I will buy epoxy from.
Thanks Frank 11/2011
The Bad and Ugly!
(We enjoy these more than the much more common positive emails we get)
Most of these folks don't notice our one line summary pages for marine and industrial/home products, our Google sponsored site specific search engine, our site layout page, our HELP page which lists all 170 plus pages on this web site, the color coded pages, or the key links at the top of most pages.
We really appreciate you visiting PROGRESSIVE EPOXY POLYMERS, INC. and our web site: EPOXYPRODUCTS.COM. Take advantage of the CONTACT links on this page to ask questions about our products and/or your projects. You can stay in touch with us via our NEWSLETTER (link on our contact page) which is emailed every 6-8 weeks.
This current page is all about:
Love or Hate our Epoxy Products
Epoxyproducts.com web site
Out of the Box epoxy web site - example
"It's not about graffics or attractiveness and don't even think that I didn't try. I've been trying to buy a gallon of paint for 2 hrs, but, for the life of me can't navigate this website. I saw the smart remarks about people complaining. You have the wrong idea!!! Its not about how pretty or cool your website is. You are loosing costomers because the website is so confusing. I could have overlooked that and made the phone call for my order, but, I wont give you my buisness because you know the website sucks and you don’t care. The only reason that Im wasting more time on this email is to vent my built up frustration enflicted by your site. ANOTHER LOST COSTOMERS 2 CENTS!!!!"
(note this guy's spelling - did he make it past third grade?)
"I do not mean to be critical, but will you explain to me how to find things on your web page, for example info on penetrating epoxy, I found it once but have not been able to find it again. I assume you want people to find products on your web page and order from you and that is the only reason I am going to offer these comments and suggestions from a user's stand point. Your web site is extremely confusing and would be much more useable if the design was improved. I hope you are not offended at my comments and suggestion. I have ordered from you before and was more than satisfied with my purchase and your service."
Him) Is absolutely the shittiest website I ever came across. It’s more like spam parading as information. JUNK! JUNK! JUNK! I wouldn’t even consider buying anything from a website like this.
US) well that is an unkind, nasty thing to say. You social skills need a lot of work... I checked out your site and then found it doesn't rate at all on Google. We dominate the search engines. You must be a liberal.
Him) Yes, I am a liberal and your website is worth shit, Google or no Google.
> Yours is the most confusing and poorly designed website Ive ever seen. Lol, we are using it in a class for what not to do ! Its chocked too full of inane verbage with no easily discernable direction for someone wishing to actually PURCHASE items described. Unbelieveable. It was referred by someone wanting to buy the rubber paint you describe. They ran out of time trying to figure out how to actually buy it in among all the information you go on about. Just wanted to give you feedback.
OUR RESPONSE: Time for you to rethink your concept of a good web site. This site dominates all the seach engines with regards to all things epoxy and it makes me thousands of dollars each month from the comfort of my home (it is one of the most cleverly designed webs sites out there). If you had a web site like this one, you could quit your job tomorrow. It is probably one of the most successful commercial small business web sites you have ever visited. Even the fact you bothered to email, somewhat proves my point. It helps to color outside the box!
Some folks you just cannot help or please....
Again, I do not see the answers to any of my questions on that page. It is quite obvious, tar is black and it stinks. It seems your response to my questions is only read my web site. I have indicated I have done that. Your customer service is not my style, it is unprofessional and inpersonal. As well, you have failed to answer the questions I asked in my first email about he product specs. Thank you for your extremely limited efforts answering my emails. I will pursue a solution elsewhere.
OUR RESPONSE: Let me know what other businesses respond to your emails within hours on both Friday and Saturday nights (as well as every other day of the week) and I will copy their "style" of business. Also, let me know who on the planet will sell you 1 quart of coal tar epoxy to 'test' or who is willing to advise you against using a product they sell in large amounts. That is hardly unprofessional and impersonal - I was trying to save you from a potential big and expensive mistake - instead of just taking your money and selling you some coal tar epoxy.
Another one of these "We don't like your answers" nasty emails. We do try to answer all the questions, but sometimes it is like talking to a brick wall or someone who refuses to read the 'info' pages to send them to that address their questions.
I am very dissatisfied with your response to my requests to
you concerning your paints..... You may like to consider yourself and Internet-based company, but in that case
you need to respond fully to your clientèle in their e-mails.
I just tried calling to talk on the phone, but after ring ring ring, I get a please call back later message.
Our response: Like you said, we are an internet
company. Next to the sales-only phone number is says support is by email. Plus I and mostly certain he called when
we were closed.
This is my last e-mail to you. (Our response: thank goodness!) There are other companies to buy discounted epoxies from and, discounted paints. If I do not get full answers to the questions that I've already you, that's your business, but I'm going to voice my complaints loud and clear on various sites on the Internet that will reflect poorly on your service. This is a waste of my time and it's bad for your business...
Our response: He emailed us about half a dozen times from Friday to Sunday. The emails were all answered, some within minutes of the time he sent them. We explained that we don't have answers to some of his questions, especially the ones that were about another company's product. If we don't know, we will say so and not give bad suggestions. He didn't like that! Oh, and there are no other companies on the web that will give him low prices on epoxies and 2 part polyurethanes and provide multiple weekend email support. Lots of typos in his emails too!
>> You need a web designer. No, I'm not one. Can't say I've found any site more difficult to read than yours for a long, long time. I would have maybe bought some of your stuff to try but the site is too disorganized and too much emphasis that everybody else is lying to you and selling crap. Would you buy from a site like this? Clean, clear, simple. No scrolling down 100 lines to see something. My eyes hurt.
"We also have a simple second site epoxyusa.com"
Robert - part 2:
Excellent. You've made up my mind for me. When you're rude
to a potential customer he won't be counted in that half million. The customer is ALWAYS right, whether he is or
not. I'm not in the web business. I'm in the composites business.
YOUR WEBSITE IT THE MOST HORRIBLE WEBSITE TO LOOK
AT. I WANT TO DO MY GARAGE FLOOR AND IT’S SO COMPLICATED, I AM NOT EVEN GOING TO WORK THRU IT.
IF I WERE YOU, I’D SPEND THE MONEY TO HIRE SOMEONE WHO REALLY KNOWS HOW TO SET UP A WEBSITE.
IF YOU HAVE LITERATURE YOU WANT TO MAIL TO ME, PLEASE DO SO. HOWEVER, IF IT LOOKS AS PITIFUL AS YOUR WEBSITE, DON’T BOTHER.
When we get an email in all caps - it makes us wonder........
Very informative web site but it really sucks if you are trying to but something from you all. I gave it three tries to wad through all your bullshit but still could not find what I wanted, a simple garage floor epoxy prices and coverage. It even took me a while to find a contact email. Sorry but I bought Rust-Oleums 9600
> It is only by chance that you actually sell anything from your web
> site. It is horrible to read. Oh, I didn’t by the way even attempt to
> find what I was looking for.
--- the next one sounds like KR came back a second time!
> I am sorry but is this even a serious business? Please listen to some
> feeback and fix the site, remove some graphics, stick to one colour and
> font, with a couple font sizes. Hell hire any graphic design student
> that has been in school for atleast a month. Your site is unreadable and
> I can’t find anything.
Our response: the pages are color coded by section....
The site generates about plenty of sales annually.
How much money does your computer generate for you?
Lots of customers, lots of sales, lots of folks that like the site, so the problem isn't with the site......
Oh, in America color is spelled 'color' not 'colour'. 'At least' is two words, not one. You should have a comma after 'sorry' and 'hell.'
Perhaps you should hire a third grade tutor who has been is school for a month (or use a spell checker and grammer checker).
Thanks for your contribution to our web site!