PROGRESSIVE EPOXY POLYMERS, INC.

RETURN POLICY

(READ BEFORE ORDERING)

Because of our low prices and margins, we have a limited Return Policy. Returns hurt both you and us and result in higher product prices. Returns and full refunds are of course allowed for defective products (this has happened only 2-3 times in the past dozen years) or if the wrong products were shipped.

The terms and conditions posted here are copied from our Legal Documents page (www.epoxyproducts.com/legal.html). You are required to read that document before accessing our online information or making an order.

RETURN POLICY (summary)

For complete list of terms CLICK HERE

Progressive Epoxy Polymers, Inc. will accept returns only under the following terms and conditions:

1) You must pay the return shipping charges and the product must be received, UNOPENED, ALL SEALS INTACT and in good, re-sellable condition. If the Product is not received in re-sellable condition, no credit will be given. If the Product or container is damaged during the return shipment, no credit can be given. It is your responsibility to file a claim against the carrier for the damaged product for its fully insured purchase price.

2) Packaging MUST comply with necessary ORM-D or hazmat label requirements, packaging and shipping methods as determined by the product. Failure to comply may lead to substantial fines and legal action against you by the shipper and our refusal to accept such returns.

3) There will be a 25% re-stocking fee for the returned product.

4) Shipping charges associated with the order are not refundable.

5) You must call Progressive Epoxy Polymers, Inc. to get approval for return of shipment/product. PRODUCTS RETURNED WITHOUT APPROVAL OR REFUSED AT TIME OF DELIVERY WILL NOT BE REFUNDED THE 75% COST OF THE PRODUCT.

6) Custom orders (chips, paints in colors not stocked or shipped from Progressive Epoxy Polymers, Inc. NH facility) and all orders shipped direct from the factory/formulating cannot be canceled once the order is placed.

7) Must be returned within 30 days of purchase.

BY ORDERING FROM PROGRESSIVE EPOXY POLYMERS, INC. YOU HAVE ACCEPTED THESE SHIPPING AND RETURN POLICY TERMS.